- 1. Why can’t I gift aid my Friends membership?
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Unfortunately, the terms of Gift Aid scheme are very strict and limit the value of certain benefits we can offer members. Our Friends membership scheme therefore does not qualify due to the variety of benefits it offers.
- 2. Will I still receive tickets for the country fair and summer garden party?
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Yes, we will email you 2–4 weeks before each event with details of how to download your complimentary tickets.
- 3. How many children can I bring?
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Family memberships now include all of the adult member's children or grandchildren between the ages of 3-16.
- 4. Why do I have to buy a family membership if I only have one child?
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With a simplified scheme it is not possible to offer a bespoke membership for each type of family group. We hope that the family membership will suit the needs of most families with children. The new scheme is designed to be open and welcoming, and in the spirit of this, where you bring a single child we would be happy to welcome one or two additional child guests free of charge whenever they visit with you.
- 5. Does everyone on the membership need to live at the same address?
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No, however each membership has a lead member. By default, we will send all communication about the membership (letters and email) to this member. However, you can add a second email address to receive member communications; to do so, please send it to friends@chatsworth.org along with your name and member number.
- 6. Why have you stopped offering the guest membership?
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Feedback from Friends showed that guests on a membership were confusing and restrictive as people often wanted to bring more than one. We have introduced discounted guest tickets in its place, allowing Chatsworth Friends to bring additional family and friends when they visit.
- 7. Will Friends discounted guest tickets be available online or at the gate?
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We would always advise you to book both your own cardholder tickets and any guest tickets online in advance, especially for the house when you will need to ensure both bookings are for the same timeslot. However subject to availability, you will be able to purchase discounted guest tickets on arrival.
- 8. Which events will I get a discount on? Are there any events that are excluded?
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You will be able to purchase discounted event tickets for all events that are run by Chatsworth, this includes the following: bonfire, garden theatre, catering events, including those held at the farm shop, guided walks, experience days, garden experience days and family events. The discount will not apply to events that are run by third parties such as Silent Disco and Opera or Theatre in the garden.
- 9. Can I use the event discount to purchase event tickets for my guests?
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Unfortunately this discount is only for members. You will need to produce your membership card on arrival.
